FORMERLY OPERATIONS DIRECTOR
Emma has built and developed a dual location, multi lingual extended hours team with consummate ease, she has ensured this team is always on top of their game, delivering best in class solutions and service despite the huge breadth of changes that take place at Feelunique.
It is truly commendable how she keeps calm, has managed and developed a great team and ensured that Feelunique offers a customer experience to all the many cultures in the120 countries Feelunique serves.
If you want to know how to look after your customers, then ask Emma as she certainly knows!
There are three things that stand out most about Emma.
Firstly, she has a huge passion for the customer and is never afraid to represent the customer viewpoint in the business, whilst also recognising other factors that may go towards a business action.
Secondly, she has an outstanding attention to detail, so she is able to identify improvements that others may have overlooked.
Finally she is hugely committed - both in terms of the time and headspace that she gives to her role but also in her own personal development. It was a pleasure to work with her.