WHAT WE COLLECT
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
COLLECTION OF PERSONAL DATA
All Things Customer may collect the following information about you:
Your name and gender
Your contact details: address, telephone number and email address
Purchases made by you
Your communication and marketing preferences
Your interests, preferences, feedback and survey responses
Your correspondence and communications with us
Other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page)
HOW YOUR DATA IS USED
All Things Customer uses your personal data:
To provide services to you
With your agreement, to contact you about services, offers and promotions which may interest you
Improving existing services and developing new services
Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
Preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies
SHARING DATA WITH THIRD PARTIES
Before these service partners handle your personal data, it's ensured that they apply appropriate data protection and security controls.
However, if those service partners act beyond our reasonable control, All Things Customer shall not be held liable for any damages caused by an action or omission attributable to them.
HOW LONG YOUR DATA IS KEPT FOR
All Things Customer will only hold on to your data for as long as you are a customer and for as long as is necessary to provide support related reporting and trend analysis only.
HOW YOUR DATA IS PROTECTED
All Things Customer is committed to keeping your personal data safe and secure. Your data will be stored and backed up in a secure location.
At any time, you have the right:
To request access to or a copy of any information which we hold about you
To rectification of your information, if you consider that it is inaccurate
To ask us to delete your information, if you consider that we do not have rights to hold it
To withdraw consent to us processing your information
To ask us to stop or start sending you offers and information about services
To object to your information being processed in certain circumstances
To complain to the Information Commissioner’s Office
If you have any questions regarding this policy, please contact:
COLLECTION AND USE OF DATA IF YOU ARE A SURVEY RESPONDANT
Unless specified otherwise, the only personal data required when completing surveys will be the data you’re providing. For example when the survey asks you to; enter your name, email address etc.
You must be over 16. We do not knowingly collect data relating to children.