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Emma and I connected because I was searching for some insight into the experience that my customers were having in my tanning salons.


I thought that all I wanted to know was how we were performing, maybe just a rating out of ten. What I received however was so much more, I discovered my company’s strengths and weakness in the eyes of the people that matter the most and to top it all off I received some brilliant ideas for how to take my company forward.


Emma made the whole processes easy and enjoyable. It was a pleasure and I would highly recommend that anyone who cares about what their customers/clients think to at least have a conversation with Emma!

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