MARTIN NEWMAN

COMSUMER CHAMPION

Emma has an innate understanding of the issues consumers face and what needs to be done to remove friction for them at different stages of their journey.

 

She has substantial hands-on experience of driving customer experience and customer service initiatives and customer centric change across the organisation that have impacted the top and bottom line.

 

Emma is now quite rightly leveraging this experience to help local businesses achieve the same commercial benefits.

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